Critically ill? You’re in the best hands in the country

Top of the league: East of England Ambulance Service has gone from among the worst performing for response to critical patients to the very best
Top of the league: East of England Ambulance Service has gone from among the worst performing for response to critical patients to the very best
  • Ambulance service which serves Dacorum is rated the best for its response to critically ill patients
  • Trust responded to 77.7% of the most time critical 999 calls, above the national targets
  • It is a marked improvement for service which was one of the worst performing last year

Staff and volunteers have been praised for putting the region’s ambulance service at the top of the league for its response to the most critically ill of patients.

The East of England Ambulance Service NHS Trust was the best performing ambulance service in England for its response to Red 1 calls in February, according to new figures which run a month behind.

The latest ambulance quality indicators, published by NHS England, reveal the Trust responded to 77.7% of the most time critical 999 calls within eight minutes. The target is 75% and the national average for ambulance services in February was 72%.

It is a marked improvement for the service which has turned things around in the space of a year. In February 2014, EEAST was one of the worst performing ambulance services for Red 1 performance at 70.8%.

Anthony Marsh, EEAST chief executive, said he was delighted with the latest performance figures.

“This is further evidence of how much the Trust has improved over the last year, despite an increase in demand, which is thanks to the dedication and hard work of all our staff and volunteers,” he said.

“We know we have more to do to hit all our performance targets and that is why we are hiring and training hundreds more student paramedics this year to replicate last year’s recruitment drive and offering our existing front-line staff opportunities to gain new skills.”

The Trust received more than 1,200 Red 1 calls in February, which includes cardiac arrests when a patient is not breathing and has no pulse.

Overall, more than 23,000 Red 2 calls were received in the same month, which includes patients who are suffering suspected strokes or serious breathing problems. More than 66% of those received a response in under eight minutes – the Trust’s best performance on Red 2 in a year.

The latest ambulance quality indicators, can be viewed online.

This is further evidence of how much the Trust has improved over the last year, despite an increase in demand, which is thanks to the dedication and hard work of all our staff and volunteers.

Anthony Marsh, EEAST chief executive