Family ‘forced to eat takeaways’ after Brighthouse cooker breaks down

Tracy Stevenson and her daughter Mackenzie, five, with the broken Brighthouse cooker
Tracy Stevenson and her daughter Mackenzie, five, with the broken Brighthouse cooker

A mum-of-six has hit out at a rent-to-own company after the cooker she bought from them broke down – and she had to wait four weeks for it to be fixed.

Tracy Stevenson, 40, of Briery Way, Adeyfield, Hemel Hempstead took out a payment plan for the new Beko induction cooker from Brighthouse in the town centre at £11.82 a week.

Over the next three years, the cooker – worth £666 – will set the family back £1,843.92, which is an APR representative of 69.9 per cent.

The delivery and installation fee of £75 plus the complusory ‘5 Star Service’ price of £186.57 – which the website states includes ‘unlimited repairs’ and ‘like-for-like replacement’ – brings the total to £927.88

But stay-at-home mum Tracy says she was forced to buy expensive takeaways to feed her family of six every night since the cooker gave up the ghost.

She said: “It was beyond the joke. We’ve had to buy pizza, kebabs and Chinese. That’s expensive when you’ve got a family of six to feed.”

Tracy, whose two older children live elsewhere, says she usually cooks chicken nuggets, pizza and pies for children Blake, 19, Brandon, 18, Brooklyn, 15, Kirstin, 12, and five-year-old Mackenzie when the oven is working.

Tracy, whose husband David, 42, is unable to work because of disability, said: “It’s not on. I have kids with special needs – Blake has ADHD and Brandon has Asperger’s, so we shouldn’t have been left for that long without a cooker.

“They kept saying they’re going to send an engineer out to us but no one turned up.

“I complained but the complaints department didn’t want to know – they kept re-booking an appointment but the cooker was still broken.”

A spokesman from Brighthouse said: “We can confirm that a loan oven has now been delivered to Ms Stevenson, after a previous loan product was damaged in transit.

“Her existing oven is currently being repaired and will be returned to her as soon as possible.

“We are sorry for the delay, and are pleased that Ms Stevenson has accepted our offer of £120 as a gesture of goodwill.”