A hospice has been given full marks by health watchdog inspectors from the Care Quality Commission.
Inspectors came knocking unannounced at the Hospice of St Francis in February and ruled that the charity is meeting all five national standards, which cover standards of care, treating patients with respect, safety, cleanliness, infection control, standards of staff and management.
Inspectors said: “We found the staff to be caring and compassionate towards people who used the service and their families. “When we spoke with the relatives they told us that staff were ‘just so caring’. People told us that St Francis was ‘a completely different world’ and was like ‘utopia’ for them.”
The report noted that the hospice, which cares for people living with life-shortening illnesses and supports their families and carers, had comprehensive infection control procedures in place, carrying out regular checks to ensure everyone was protected against risk of infection.
It also emphasised that the charity had enough qualified, skilled and experienced staff, who all underwent regular competency assessments in key areas of clinical care, to meet people’s needs.
Hospice director of nursing Alison Allard said: “I am proud to share this report which gives evidence of our staff’s exceptional care. I can honestly say that every staff and volunteer member at the The Hospice of St Francis always gives the very best, going the extra mile to ensure every patient and family experience is of the highest quality, whilst putting privacy, kindness and dignity at the heart of our care.”
The full report can be read at www.cqc.org.uk