Commuters backlash over satisfaction rate

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Unhappy commuters have hit back at claims that 83 per cent of London Midland’s passengers are satisfied with its service.

The train firm quoted the figure from a survey carried out by independent watchdog Passenger Focus after ranking sixth from the bottom in a customer poll by Which? about the best and worst UK train companies.

Hemel Hempstead commuter Harry Watson joined forces with Kings Langley train users Joanne Ashford and Jane Guaschi to conduct their own survey.


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