‘We’re working to fix borough council phone problem’

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Council chiefs have admitted that a cost-cutting automated phone system has been suffering technical issues, leaving frustrated callers held in a queue or cut off all together.

The system introduced in December, which sees callers say the name of the person or department they want to speak to before being connected, is saving Dacorum Borough Council £660,000 each year.

But recently taxpayers have been left wound up by its poor performance.

 

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