Two Hemel businesses volunteer to man call centres for Comic Relief

Two Hemel Hempstead businesses were part of the effort to bring in cash for Comic Relief on Friday.

Staff from Corner Hall firm Eckoh and Breakspear Park’s Aon Hewitt volunteered their time to man call centres at their offices.

Eckoh, a company in Corner Hall, Hemel Hempstead, was used as one of the many call centres around the country during the record-breaking charity telethon.

Eckoh, a company in Corner Hall, Hemel Hempstead, was used as one of the many call centres around the country during the record-breaking charity telethon.

At speech recognition company Eckoh 60 employees, friends and family fielded more than 1,800 calls in six hours

Staff dressed in onesies and red noses were fed and watered by donations of coffee and tea from Starbucks, a sack load of energy drinks from Red Bull and a big pile of pizzas from Domino’s.

Contact centre manager Victoria Norman said: “This was the first time Eckoh had volunteered its contact centre for a national charity event and it was a tremendous success.

“It was heart-warming to see so many people enthusiastically giving up their spare time, taking to the phones and dressing ‘funny for money’.”

When the call centre closed at midnight, Eckoh’s automated payment service enabled callers to make secure card donations to the charity. Over the entire Red Nose weekend, these automated phone lines took more than 54,000 calls.

At risk management and human resources firm Aon Hewitt, a team of 80 staff took 2,000 calls, raising more than £55,000.

Staff from different offices across the UK came to the Hemel Hempstead branch to take part in the fundraiser. They raised extra cash throughout the day with a cake sale, raffle and other fun.

Event organiser and the firm’s European customer service delivery leader Nigel Metcalfe said: “The staff reaction has been fantastic.

“Everyone said to me they have put the date in their diary for next year.”

>For the video at Aon Hewitt click here