‘Carers do a wonderful job’ say relatives of loved ones living at Mountbatten Lodge

Mountbatten Lodge care home, Hemel Hempstead
Mountbatten Lodge care home, Hemel Hempstead

Relatives of loved ones living at a home for old folk that has been ordered to shape up by a health watchdog have spoken out in support of the care it provides.

Hemel Hempstead’s Mountbatten Lodge has been ordered to improve by the Care Quality Commission after inspectors visited earlier this year.

But Margaret Churchill, of Bennetts End, says carers at the Old Crabtree Lane facility are ‘wonderful’.

Her 88-year-old mother, who suffers from dementia and has been left partially paralysed by a stroke, has been living there for more than four years. Margaret said: “She is having really excellent care and I have never seen any soiled sheets in her room or dirt and her bathroom is clean.”

Inspectors failed the home on seven national standards and reported finding bathrooms dirty, some bins overflowing, residents left in bed until lunchtime and some showing the signs of dehydration.

Margaret said: “The carers go out of their way to be really helpful. It is such a lovely atmosphere. No way would we put her in a dirty home.”

Another Gazette reader said: “The staff and carers do a wonderful job. My husband has been at the home for a year now and I have never had any reason to question the way they look after and care for him.”

The home has already put an action plan to correct the shortcomings into operation.